ALL SALES FINAL!
Exchanges are available in the following circumstances:
1) You purchased an incorrect size or piece for your glass or vaporizer.
Calyx + Trichomes will do a direct exchange for the same item in the correct size.
2) A product is unused and defective out of the box (like a vaporizer or any other electronic product). If there is no resolution or fix available, Calyx + Trichomes will exchange for the same item that is non-defective.
3) A product is used and not working (like a vaporizer or electronic product) but has a manufacturer warranty. If there is no resolution or fix available, Calyx + Trichomes will refer customers to the appropriate manufacturer so they can complete the process for replacement.
4) A product is used and not working (like a vaporizer or electronic product) but has an in-store warranty. If there is no resolution or fix available, we will exchange for the same item that is non-defective.
Before anything happens, we will first troubleshoot the issue (what can we say? Sometimes we have the magic touch!) We will then determine the next course of action.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you must have the receipt (either original or email copy). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
All other products are exempt from being returned or exchanged.
We honour any 420 Kingston in-store warranties.
Coupons are able to be used one at a time and one per customer. Coupons may be used in-store or online (unless otherwise specified on the coupon).
Customers must be 19+ to enter the store (the legal age in Ontario). Online orders will be shipped to customers who are the legal age to buy cannabis products in their province. Please see shipping section for additional details.